FAQs
In the event that the margin of error exceeds the margin of tolerance allowed by us (margin of error of +/- 5% cms per dimension), our operative will recalculate based upon the revised dimensions. We define this as a new supplemental contract under the same terms as the order. If this results in an adjustment to the overall fee, then this will need to be paid in full immediately before any work can be carried out. There will be no refund on materials or labour already ordered if less are ultimately needed. If additional days of labour are required and/or there is a delay in obtaining the additional materials then the operative will carry out the original order and you will need to re-book for the additional works.
Your decorator will arrive between 8am-9am for to begin works for each scheduled day and will be In contact via phone if otherwise. A track my painter feature will shortly be available for more precise ETA.
When booking in your works you will be prompted to book as many days as needed for works to be fully complete, this is predetermined by the YDIY.pro calculator. These must be consecutive days.
You will need to ensure a responsible adult is present at all times the operative is at the premises, under no circumstances will the operative accept responsibility for any keys to the property and should all adults have to leave the property the operative will have to suspend the delivery of the services which will need to be rebooked and will incur additional charges.
Please see our cancellation policies clauses 12,13 and 14 of T&Cs.
Please use our paint guide to make effective paint choices. You can amend your choices easily and free of charge up to 5 working days before the scheduled work.
If there is a specific paint colour or brand you require, you can request it for an additional fee. If you would prefer to provide your own specific brand or colour of paint this is also an option.
Select the 0% finance option at check out. You will quickly be directed to our finance partners, duologi, website. Follow the simple application form to receive an immediate answer.
In the unlikely event that you are not content to sign off the satisfaction survey, then you must raise any issues with the operative who will attempt immediate rectification. If this does not solve the issue, then you must immediately contact us to raise a complaint.
In the event that you need to make a change to Your order you will need to locate the relevant order from your account on the website. From here you will be able to amend your order provided that it is outside of the rescheduling notice period. If the charge is outside of the tolerances the contract will have to be cancelled and rebooked and your deposit will be fully refunded.
The deposit is fully refundable within the rescheduling notice period, cancellations outside this window will result in the deposit being retained in full and the order will be cancelled.
Yes! Tick ceilings when adding your room information to add ceiling painting to your quote. Or simply amend your quote to include ceilings for an additional fee.
See our ‘How to measure guide’ for help. Still stuck? Select book a pre-site visit with a rough estimate of your measurements at quote stage, we will then send one of our operatives to take your room measurements at a flat fee of £30.
We operate in five regions:
Central covers BN, TN and RH postcodes
East covers ME, CT and DA postcodes
West covers GU, PO and SO postcodes
Dorset covers DT, SP and BH postcodes
Somerset covers TA, BA and BS postcodes
